Privacy Policy

1. About This Policy

Jatko Consulting (ABN details on request) (“Jatko”, “we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights in relation to it. It applies to our website at jatko.com.au and all related services.

2. What Personal Information We Collect

2.1 Information You Provide Directly

When you use our contact form, booking tool, or free diagnostic tools, we may collect:

• Your name and email address
• Your business name and phone number
• Details about your technology or business challenge
• Domain names you submit to our free scanning tools

2.2 Information Collected Automatically

When you visit jatko.com.au, we and our third-party service providers automatically collect:

• IP address and approximate location (city/state level)
• Browser type, device type, and operating system
• Pages visited, time spent, and referral source
• Clicks, scrolling behaviour, and interactions with our tools

2.3 Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website. Google Analytics collects data including your IP address (anonymised), device information, and browsing behaviour on our site. This data is processed by Google LLC and may be transferred to servers in the United States.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout, or by adjusting your browser's cookie settings.

For more information on how Google uses your data, see: policies.google.com/privacy

3. Cookies

Our website uses cookies and similar tracking technologies to improve your experience and analyse site usage. The types of cookies we use include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — used by Google Analytics to understand site usage (can be declined)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. We do not use cookies for advertising or retargeting purposes.

4. How We Use Your Personal Information

We use your personal information to:

• Respond to enquiries and schedule consultations
• Deliver free diagnostic tool results to you
• Provide consulting and technology services you have engaged us for
• Send you service-related communications (not marketing, unless you opt in)
• Improve our website and service offerings based on usage analytics
• Comply with our legal obligations

We will not use your personal information for any purpose that is incompatible with the reason it was collected, unless we have your consent or are required by law.

5. Disclosure of Your Personal Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers who help us operate our business (e.g. scheduling software, email platforms), under confidentiality obligations
• Google LLC, for the purposes of analytics as described in Section 2.3
• Law enforcement or government agencies if required by Australian law

Where we share data with overseas recipients (such as Google), we take reasonable steps to ensure your information is treated consistently with the APPs.

6. Data Storage and Security

Your personal information is stored on secure systems in Australia and, where third-party services are used, potentially overseas. We take reasonable technical and organisational measures to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Contact and booking enquiry data is typically retained for up to 3 years. You may request deletion at any time (see Section 8).

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your information (subject to legal obligations)
• Complain about how we handle your personal information

To exercise any of these rights, contact us at help@jatko.com.au. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Children's Privacy

Our services are not directed at individuals under the age of 15. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, please contact: